Deskside Support EngineerConfidential • Chennai, India
Deskside Support Engineer
Confidential • Chennai, India
29 days ago
Job descriptionEnsure Windows patch management, antivirus, and encryption compliance. Perform desktop / laptop patch updates using automated tools or manual methods when required. Maintain and manage supported EUC software for smooth service delivery. Support in application installations, configurations, and troubleshooting by coordinating with central / local application teams. Handle mobile and iOS device configuration for email and security settings. Manage printer configurations, user access to MPS / MFD devices, and coordinate with third-party vendors for any device issues (VC / Printers / Scanners). Log, track, and resolve incidents / service requests within defined SLAs. Escalate issues to relevant resolver groups when remote resolution is not feasible. Provide Hands & Feet support for coordination with infrastructure teams (SSO & NSD). Coordinate with OEMs for hardware repair or replacement. Ensure end-to-end incident closure and user communication. Capture user feedback (CSAT) for resolved tickets. Participate in desktop / laptop / printer refresh activities as part of BAU operations, following directions from the Kyndryl SPOC. Support office relocations, new rollouts, and hardware deployments. Assist during month-end activities (last 3 days of the month and first day of the next month) with extended support hours. Maintain system security and data confidentiality in line with company and client policies. Support ongoing system updates, patching, and antivirus updates to maintain compliance and security. Strong knowledge of Windows OS troubleshooting, software installation, and configuration. Hands-on experience with EUC tools, Active Directory, and remote desktop tools. Experience in patch management, AV updates, and encryption tools. Knowledge of mobile device configuration (Android / iOS). Familiarity with VC systems, printers, and scanners. Excellent communication, coordination, and customer service skills. Ability to handle high-priority VIP users and work under tight timelines. Strong ownership and accountability. Customer-focused and proactive attitude. Excellent problem-solving and analytical skills. Team player with good collaboration and coordination abilities. Adherence to confidentiality and compliance standards. Bachelor's degree / Diploma in Computer Science, IT, or a related field. 3–6 years of experience in Deskside or IT Support. Industry certifications like MCSA / MCITP / ITIL / CompTIA A+ / N+ preferred.
Job Title : Deskside Support Engineer
Experience Required : 3 – 6 Years
Location : Chennai
Job Purpose / Summary
The Deskside Support Engineer is responsible for providing on-site technical support, troubleshooting hardware and software issues, and ensuring smooth end-user computing (EUC) operations. The role involves first-level OS and hardware troubleshooting, software support, patch management, coordination with infrastructure teams, and VIP user assistance.
Key Responsibilities
End-User Support
- Perform first-level Operating System and Hardware troubleshooting for Windows desktops and laptops.
- Handle software break-fix support for standard and specialized business applications.
- Install, uninstall, or reconfigure supported software as required to resolve incidents.
- Build or rebuild workstation images and reinstall software as part of system recovery.
- Provide remote and telephone support to end-users as necessary.
- Deliver VIP / Executive support with priority handling and timely resolution.
System Administration & Maintenance
Coordination & Incident Management
Operational Support
Key Skills & Competencies
Behavioral Competencies
Education & Experience
Skills Required
scanners, Printers, Active Directory, Patch Management, Ios, Android
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Support Engineer • Chennai, India
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