Blue Yonder - Senior Technical Consultant - Cloud

Description : Overview :

Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoors Best Places to Work

Seeking an astute individual that has a Supply chain background with the additional ability to be part of the customer success team to implement and support the implementation of the project, and deep knowledge of industry best practices, with the ability to implement them working with multiple cross functional teams

Scope :

Shared Services Lead role is key during a customer implementation lifecycle.

Expectation from the role is to ensure all the Cloud related activities are completed by the respective Cross functional teams in the timely fashion to support the implementation teams.

Proactively highlight risks and escalate to leadership to avoid delivery timeline delays.

What Youll Do :

• Work closely with internal stakeholder to get the cases resolved within the SLA / OLA timelines
• Basic Knowledge on Cloud Azure and infrastructure concepts needed
• Builds collaborative relationship with internal stakeholders and work with them proactively to get the issues fixed
• Adhere to Cloud policies, procedures, methodologies, and quality standards.
• Escalates issue that may have a impact
• Work with Shift leads internally to resolve project issues, escalating to appropriate parties as needed.
• Provides regular communication and status reporting with internal stakeholders and with customers
• Keep Consulting informed about issues being worked / analyzed, providing frequent, and meaningful updates.
• Follow up with internal teams to ensure their technical issues are resolved
• Must be able to work flexible hours as needed including being available for off hours support
• Knowledge of ITIL framework is preferable

Primary KPIs :

What We Are Looking For :

(ref : hirist.tech)