Cluster Manager

About Aliens Tattoo

Aliens Tattoo is a high-energy, vibrant, privately held organization with a remarkable ₹500 million valuation. As one of the fastest-growing chains of tattoo studios globally, we deliver premium tattoo art and education services across India. With over 18 studios nationwide and a headquarters in Mumbai that houses 160+ creative professionals, Aliens Tattoo is redefining tattoo artistry and customer experience. Our culture thrives on creativity, transparency, and excellence. We believe in integrity, continuous learning, and creating a positive impact — both within our team and the larger creative community.

Position Overview

The Cluster Manager is a strategic and operational leader responsible for overseeing the performance, profitability, and people management of 3–5 premium tattoo studios within a defined region. This role demands a strong balance of business acumen, people leadership, and customer service excellence to ensure that every studio operates at the highest standards of the Aliens brand.

The ideal candidate will be a hands-on leader with prior experience in managing multi location retail or service-based businesses, ensuring operational efficiency, team motivation, and revenue growth.

Key Responsibilities

1. Studio Operations & Business Performance

Oversee the daily operations of 3–5 studios, ensuring adherence to company SOPs and brand standards.

Monitor studio-level performance metrics (sales, client satisfaction, expenses, etc.) and drive revenue growth across all locations.

Analyze business performance data and create monthly reports with actionable insights for improvement.

Conduct regular studio audits to maintain hygiene, ambiance, and operational efficiency in alignment with the “Aliens Vibe.”

Manage studio profitability by optimizing costs, improving conversion rates, and enhancing customer experience.

2. Team Leadership & Development

Lead, mentor, and motivate Studio Operations Coordinators, artists, and support teams across studios.

Build strong team culture, ensuring alignment with Aliens Tattoo’s mission, values, and service standards.

Conduct regular performance reviews, identify training needs, and collaborate with HR and L&D for development programs.

Manage artist transfers, guest spots, and manpower allocation to maintain smooth functioning across all studios.

3. Customer Experience & Relationship Management

Ensure an exceptional client experience across all studios — from consultation to post-tattoo engagement.

Handle escalated client issues and ensure resolution within defined timelines.

Foster long-term customer relationships through loyalty and referral programs.

Regularly interact with key clients to maintain the premium image of the brand.

4. Sales & Marketing Support

Work closely with the sales and marketing teams to plan and execute region specific promotions, events, and campaigns.

Ensure studios meet their monthly and quarterly sales targets.

Monitor lead follow-ups, CRM data health, and client conversion performance across all assigned studios.

Identify local partnership opportunities and brand collaborations to drive footfall and awareness.

5. Reporting & Coordination with HQ

Submit daily / weekly / monthly reports to the Head of Operations on studio performance, people metrics, and sales figures.

Liaise with the finance, HR, marketing, and design departments to ensure operational synchronization.

Provide market intelligence and competitor insights to help refine overall brand strategy.

Qualifications & Skills Required

Education : Bachelor’s degree in Business Administration, Marketing, or related f ield (MBA preferred).

Experience : Minimum 5+ years in operations, business management, or retail leadership; experience in managing multiple outlets or service centers is a must.

Proven ability to manage P&L and drive revenue performance.

Excellent people management, communication, and problem-solving skills.

Strong organizational skills with an ability to multitask and prioritize in a fast paced environment.

• Customer-centric mindset with a passion for creating premium experiences.

Flexibility to travel frequently across studios in the assigned region.

Prior experience in lifestyle, hospitality, salon, spa, or premium retail industries will be an added advantage.

Key Attributes for Success

Strategic thinker with a hands-on approach

High energy, positive attitude, and team spirit

Strong attention to detail and operational discipline

Excellent interpersonal and leadership presence

Passionate about art, creativity, and brand experience

What We Offer

Opportunity to lead operations for India’s fastest-growing tattoo studio network

Competitive salary with performance-based incentives

Creative and inclusive work culture

Exposure to national-level business strategy and leadership development