Head of Quality AssuranceShrofile • Greater Delhi Area, India

Head of Quality Assurance

Shrofile • Greater Delhi Area, India

17 hours ago

Job description

VP Quality Excellence (India)

Our client, a leading global organization in the analytics, digital solutions, and operations space, is seeking a Vice President – Quality Excellence to drive transformation, innovation, and large-scale process improvement initiatives across key business verticals. This is a senior leadership role responsible for elevating quality performance, building domain-led solutions, and steering strategic value delivery for global clients.

Key Responsibilities

1. Drive Strategic Quality & Transformation Initiatives

Develop and execute a comprehensive process improvement and transformation roadmap aligned with strategic client priorities.
Lead value-capture initiatives and innovation programs that enhance business outcomes.
Build strong relationships with client stakeholders and internal leadership to drive continuous improvement.

2. Build Quality Excellence Solutions & Capabilities

Create diagnostic frameworks, best-practice playbooks, and domain-specific toolkits across core business areas.

Enable business development through solutioning support for pursuits and proposals.

Strengthen Lean Six Sigma and transformation capability across teams.

3. Lead QA Delivery Excellence

Design and run a cost-effective and scalable QA framework across onshore / offshore delivery centers.

Ensure compliance with internal and external audits, certifications, and governance standards.

Strengthen independence and objectivity of quality reporting.

4. Digital & Smart QA Transformation

Drive adoption of digital QA models, automation-led quality operations, and smart monitoring frameworks.

Expand QE capabilities to support evolving platform-based and services-oriented business models.

5. People Leadership & Engagement

Build and nurture a high-performing Quality Excellence team.

Drive talent development, certification programs (BB / MBB), and employee engagement initiatives.

Maintain strong retention across leadership roles.

Key Performance Indicators

Success of transformation initiatives and measurable impact on client business outcomes

BB / MBB pipeline development

Client satisfaction on value addition

QA performance metrics and audit results

Employee engagement and retention

Adoption and success of diagnostic toolkits and digital QA models

Preferred Candidate Profile

15+ years of experience in Quality Excellence, Transformation, or related functions

Expertise in Lean Six Sigma, process improvement methodologies, and quality frameworks (ISO / COPC)

Proficiency in MS Office, Minitab, and process-mapping tools

Strong consulting mindset, analytical orientation, and strategic thinking

Excellent communication, stakeholder management, and project leadership skills

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Quality Assurance • Greater Delhi Area, India

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