Product Support Specialist - L0

About BiteSpeed

Hey there! We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online.

Currently, 2000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels.

💡 Read more about our mission and the story of commerce here-

https : / / www.notion.so / bitespeed / BiteSpeed-s-Mission-the-Future-of-Commerce-b3cf14a080d94654ba46693c8cacd24f

Check out more about us here - https : / / www.bitespeed.co / and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - https : / / apps.shopify.com / bitespeed-fb-messenger-chatbot (we openly brag about this 😉)

We’ve had some solid investors back us (making it easier for you to stalk us since you’d do this anyway) : -

• BiteSpeed Raises USD 3.5M Funding, Led by Peak XV’s Surge- https : / / www.businesswireindia.com / e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.html
• E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV’s Surge- https : / / www.thehindubusinessline.com / info-tech / e-commerce-ai-start-up-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge / article68863058.ece
• BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge- https : / / www.entrepreneur.com / en-in / business-news / bitespeed-raises-19-million-seed-funding-from-sequoia / 418414

About the role

At BiteSpeed, providing the highest level of support possible has been a priority from Day 0. We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (

We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up.

What you’ll do

What makes you a good fit

Salary and Location

Location : Bangalore

Expected CTC : We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team.

Our Way Of Life - https : / / www.notion.so / bitespeed / Way-Of-Life-At-BiteSpeed-44d9b9614d9641419da910189b1e9f8e .

Our Purpose

At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we’re trying to create.

Our purpose is about why we’re here and what we care about : -

Our Values

Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.

We have 5 core values : -

Perks & Benefits

Small things we’ve done to ensure we take care of our wellness, learning & keep things fun : -

How to apply?

If this sounds interesting drop a personal note with why you'd want to work with us and what makes you a good fit on talent@bitespeed.co.

Know someone who might be a great fit? Refer them to us , if they end up joining we'll send you an Apple Airpods Pro as a gesture of thanks!

For any queries feel free to write to talent@bitespeed.co.