Technical Support Specialist

Job Description :

1、The person will be responsible for online telephonic support to customer technical queries received from Australian market customers.

2、Timely updates on customer complaints via the ticketing tool (Freshdesk) or any other system (whatapp) whichever management advice to use.

3、Profession English speaking communication, person should have good knowledge on Electrical and Electronic or power electronics, solar inverters product.

4、should able to conduct periodic product training for customer and in-house engineers time to time.

Desired Qualities & Qualification :

• Good knowledge of power electronics, solar inverters, PV module fundamentals, and solar power plants.
• Qualification of BE / B-Tech / Diploma in Electrical, Electronics-Telecommunication.
• Professional English communication skills in speaking and writing.
• Preference for candidates already working or with good experience in handling solar string inverters.
• Preference for candidates who are from Navi Mumbai, thane, kalyan, dombivali.
• Preference for candidates who can join within 15 days.