Delivery Partner-SAP Programs

SAP delivery partner will be responsible for the successful delivery of SAP projects and programs.

The responsibilities include :

Project Management Experience – Should have at least 20 years experience of SAP project management, Fixed Price milestone payment, T&M / Staffing. Should have experience of leading AMS engagements as well.

SAP Background – Preferred at least 5 years of SAP experience in non-PM role

Project Oversight during execution phase : Overseeing the project from start to finish, including design, build, test, and post-go-live support

Customer support : Lead customer support and participate and address program level discussion. Lead monthly steering committee meeting with customer.

Service quality : Ensuring service quality, availability, and operational capability

Program governance : Establishing effective program governance for each account

Business development : Developing new business with clients and contributing to the SAP Business Group. Ability to interact with CxO levels

Collaboration : Working closely with internal and external partners, including customers and project managers

Escalation management : Managing escalations and customer communications

Reporting : Ensuring weekly status reports goes from PM’s to clients and conducting internal governance meetings

Adherence to internal quality (Delivery Excellence) processes

Maintain healthy profitability of every account considering sold versus delivered margins

Mentor Project Managers