Customer Support Associate (Email & Chat)

Laundryheap is an award-winning and industry-leading startup that is revolutionising laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry.

Headquartered in the UK, our service is available in 14 international markets, and we’re currently in the process of expanding further across Europe, Asia, and North America.

We are now looking for an energetic and detail-oriented individual to work for us in our overseas office (Bengaluru, India). As we are an international brand operating across different time zones, we require the potential candidate to be flexible in working in shift patterns.

Your responsibilities include, but are not limited to :

• Act as a primary operations contact for key partnerships.
• Manage end-to-end order operations in line with partner agreements and process guidelines.
• Proactively share updates with external stakeholders, addressing changes and resolving issues promptly.
• Collaborate with internal teams (i.e, logistics, payments, tech) to ensure smooth and timely execution of partner commitments, discover opportunities to improve processes and deliver a superior partner experience.
• An accurate and timely response through all communication channels, including email, live chat and partner platforms.
• Resolve partner or customer complaints effectively and escalate issues where necessary.
• Drive and achieve KPIs related to client satisfaction, partner performance, and operational excellence.
• Ensure high standards of tone and language in all written and verbal communications to customers and internal stakeholders.

Minimum Skills Required :

Desired Skills & Experience :

Work Schedule and Patterns :

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!