Enterprise Account Manager - Teleservices domain

Job Title :

Major Account Manager – Enterprise Sales

Main Purpose of Job

Client offers subscription services entailing a gamut of products like Domain registration and hosting solutions. The incumbent will be responsible for generating business through Business Solution products i.e. email, domain registration & hosting solutions.

Main Responsibilities

Develop and execute strategic account plans for major corporate clients to achieve assigned revenue and growth objectives.

Build and maintain long-term relationships with key decision-makers and influencers within client organizations.

Identify upselling, cross-selling, and new business opportunities within existing accounts.

Coordinate with internal teams (pre-sales, product, delivery, and support) to ensure smooth execution of client requirements.

Understand client business challenges and position company solutions to meet their strategic goals.

Manage the complete sales cycle – from prospecting to closure and post-sales relationship management.

Prepare accurate forecasts, reports, and account performance reviews.

Keep abreast of industry trends, competitor activities, and emerging customer needs.

Ensure high levels of customer satisfaction and retention through proactive engagement.

Participate in corporate events, presentations, and client meetings as required.

Qualifications / Experience

Graduate in any stream, MBA preferred

Overall experience of 5 - 8 years with at least 7 years of relevant experience in an ISP or emailing and hosting environment over the cloud computing model

Experience in Acquiring Large Enterprise Accounts especially in BFSI, Pharma and FMCG will be an added advantage

Knowledge of prices, margins and activities of both, own products and competition

• Excellent oral, written and interpersonal communication skills;

Ability to influence others and gain support from stakeholders

Strong negotiator, collaborator and team player

Demonstrated ability to maintain a fast work pace, managing multiple priorities simultaneously often under pressure while maintaining a positive attitude.

Ability to achieve results in the absence of overt guidance is expected

Training Requirement

Product Training : Deep understanding of SaaS offerings (Email, Collaborations tools, Cloud, CRM).

Sales Process : Company-specific sales methodology, funnels stages, and closure process.

CRM Tools Training : Usage of internal CRM and sales dashboards.

Proposal & Pricing : Understanding of standard commercial models and approval workflows.

Objection Handling & Negotiation : Regular refreshers on handling common objections and competitive positioning.

Communication Skills : Training in structured discovery calls, email etiquette, and virtual meeting protocols.

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