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Customer Support Executive
Mayura ZianiCoimbatore, Tamil Nadu, India17 hours ago
Job descriptionEducation : Degree in any discipline (English Lit preferred). Experience : 0–1 year in customer support (training provided). Skills : Excellent English communication (verbal and written). Strong problem-solving and multitasking abilities. Basic technical proficiency (comfortable using CRM tools). Work Flexibility : Willingness to work rotational shifts, including nights and weekends. Location : Must be able to commute daily to our Coimbatore office. Prior experience in international customer support (especially UK clients). Familiarity with helpdesk software and support ticketing systems.
Job Title : Customer Support Executive
Location : Coimbatore (On-site)
Shift : Rotational (including nights / weekends)
About the Role :
We are looking for a Customer Support Executive to provide exceptional support to our UK-based clients. You will be the first point of contact, addressing inquiries, resolving issues, and ensuring a seamless customer experience.
Key Responsibilities :
- Respond to customer queries via phone, email in a timely and professional manner.
- Troubleshoot and resolve customer issues or escalate them to the relevant teams when necessary.
- Guide customers on product features, usage, and best practices.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Gather customer feedback and share insights with internal teams to improve service.
Requirements :
Good to Have :
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Customer Support Executive • Coimbatore, Tamil Nadu, India
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