Customer Support Executive

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.

Responsibilities :

• Answering customer questions about the company, products, or services.
• Resolving customer complaints.
• Directing customers to the right department or supervisor.
• Taking orders or processing payments.
• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.