Technical Support Analyst

Our Mission, Vision and Values

Mission : To make a positive impact on our clients, our people, and our communities

Vision : To elevate all experiences by caring more

Values : Do the right thing, Service to others, Mutual Respect, Always Getting Better, Quality

Responsibilities

Maintaining, repairing, and troubleshooting Laptop hardware and software packages, as well as mobile desktop hardware and software packages, including devices such as Android and iPhone

Loading workstations for new hires, including desk and office setup with required hardware

Creating documentation such as guides for end-users that describe steps for operating various hardware and software platforms

Helping maintains our firm's internal IT ticketing system, ensuring ticket issues are resolved efficiently and in a timely manner

Working closely with various firm members to answer their technical inquiries, debug issues, and make recommendations

Assist with troubleshooting and resolution of trouble tickets across Firm footprint, including but not limited to phone support, remote support, onsite support

Document procedures and best practices when necessary

Technical support and resolution for issues related to video conferencing devices and functionality.

Manage IT assets issuance, returns, inventory, and documentation.

Coordinate with the OEM for technical resolutions and maintenance as required.

Qualifications & Requirements

Bachelor’s degree in IT is strongly preferred.

1–2 years of professional experience in IT support or a related field.

Previous Technical customer service experience is highly preferred.

Familiarity with Active Directory, workstation imaging, Microsoft System Center, and virtualization platforms like VMware

Proactive mindset with the ability to plan and accomplish goals independently.

Awareness of cybersecurity and compliance practices

Excellent written, verbal, and interpersonal communication skills.

Strong analytical and critical-thinking abilities; capable of developing creative solutions.

Ability to work both independently and collaboratively within a team.

Full-time in-office role with limited remote work flexibility after training.

Basic knowledge of PowerShell

Basic understanding of networking concepts and cloud technologies.

Working Environment

While performing the duties of this Job, the employee is expected to work in our office. Flexibility is granted to employees to work remotely on an as-needed basis.