Customer Experience Analyst

Role Overview :

We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) .

Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.

What You’ll Do :

• Recreate workflows for ticket handling, chat / email support, refunds / returns, and knowledge base management .
• Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness.
• Simulate escalations, SLA tracking, and quality audits within support workflows.
• Provide structured annotations and datasets to improve LLM training and evaluation.

Required Qualifications :

Perks of Freelancing with Turing :

Offer Details :

About Turing :

and second, by applyingthat expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L

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