Customer Support ExecutiveThe Hindu • Kozhikode, IN
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Customer Support Executive
The Hindu • Kozhikode, IN
9 hours ago
Job descriptionMonitor & review call centre operations ensuring service levels adherence. Provide process and product training & refresher training to call centre team to ensure quality of interactions at all touch points. Co-ordinate with regional SPOCs in resolving customer complaints. Engage with readers and resolve escalations as per the process timelines. Ensure reporting requirements of business needs are met as per timelines & support existing MIS deliverables. Work towards process improvements through regular process reviews & corrective actions addressing process gaps, recurring issues.
Primary Responsibility
- Manage customer interactions at call centre effectively adhering to the guidelines & SOP and
C-Sat scores.
Qualification - Any Degree ( Regular )
Experience - 3 to 6 Years
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Customer Support Executive • Kozhikode, IN
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