Field Service Liaison

About the Company

The Komax group is a pioneer and market leader in automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

About the Role

For our locations in Gurgaon, India, we are looking for an experienced personality as

Service Coordinator (Gurgaon)

Your remit

• Coordinate all planned and unplanned service activities with the technician team.
• Organize and schedule service operations to ensure timely execution.
• Ensure all required materials (spare parts, wear parts, and special tools) are shipped, prepared, and available on-site before service activities.
• Monitor the current capacity of the local service organization and maintain the service backlog.
• Manage service scheduling and dispatching.
• Maintain clear and professional communication with customers.
• Handle work order creation, tracking, and closure.
• Align technician schedules, tools, and resources for efficient service delivery.
• Resolve service-related issues and escalate when necessary.
• Maintain accurate documentation and reporting of service activities.
• Support machine installations, commissioning, and demonstrations.
• Train customers and operators on machine usage and preventive maintenance.
• Follow up on payments and spare part orders.
• Submit timely reports as required.

Your profile

We offer

A dynamic, flexible person a varied activity with personal responsibility, a contemporary job, advanced employment conditions with good social benefits in an exciting technical environment.