Senior Technical Consultant-Genesys

Location : IN - Bangalore 24 / 7 Job-ID : 216132 Contract type : Standard Business Unit : IT Consulting

Life on the team

As a Senior Technical Consultant Genesys you will be responsible for providing expert design consultancy and technical services for Computacenters Genesys Cloud CX platform which underpins the Global Service Desk. You will lead on technical change initiatives aimed at delivering innovation and continuous improvement across the platform. This includes working closely with business stakeholders and our partners to identify assess design and implement enhancements that enable new capabilities and elevate service performance.

What you will do

• Act as the technical authority for the Genesys Cloud CX platform ensuring solutions are aligned with solution standards and business objectives
• Lead the design and implementation of platform innovations and enhancements collaborating with business stakeholders and external vendors.
• Deliver expert consultancy on internal customer-facing and business-led initiatives involving Genesys Cloud CX.
• Contribute to the strategic roadmap for Genesys Cloud technologies identifying opportunities for continuous improvement.
• Produce clear concise and well-structured technical documentation to support solution design governance and delivery.
• Assess design and deliver new capabilities or technical solutions working in partnership with suppliers and internal teams.
• Support pre-sales and discovery activities guiding business units in the adoption of platform standards and best practices.

What youll need

Current information for our applicants

Business as usual Not quite. Of course the Corona crisis also presents us with major challenges.

However we are broadly positioned across various industries plan for the long term and have always been flexible in our approach to our customers especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

Thats why there are still areas of our business with clear hiring requirements and we would like to bring talent like you on board! By the way we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

We are still looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and managing our customers infrastructures.

We offer a friendly open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community

Were growing. Were hiring. We encourage. We empower. We support.

#CCfuturetalent

Required Experience :

Senior IC

Key Skills

APIs,Presentation Skills,SOAP,.NET,AI,ServiceNow,J2EE,Jdbc,Java,XML,Oracle,Ant

Employment Type : Full Time

Experience : years

Vacancy : 1