Genesys Engineer

Key Responsibilities :

• Collaborate with stakeholders to gather requirements and translate them into effective technical solutions.
• Develop and implement automated workflows and integrations between Genesys Cloud and other enterprise systems, with a strong emphasis on API development.
• Create and maintain custom scripts (JavaScript, Python) to enhance platform functionality and automation.
• Design, deploy, and manage Genesys Cloud CX solutions to meet business requirements.
• Customize and configure the Genesys Cloud platform, including call routing, IVR, omnichannel features, and outbound campaign functionalities.
• Provide ongoing support and troubleshooting for Genesys Cloud environments.
• Monitor system performance, ensure high availability, and conduct regular system optimizations.
• Document designs, configurations, and operational procedures.
• Train and mentor internal teams on Genesys Cloud capabilities and best practices.
• Stay up to date with Genesys Cloud features and updates, applying new knowledge to enhance platform capabilities.

Qualifications (in order of priority) :