Senior CRM Implementation Manager

About the Company

We are seeking a highly skilled and experienced Senior Project Manager with JLPT N3 / N2 to lead Microsoft-focused projects involving multiple Customer Relationship Management (CRM) platforms. The role involves managing complex, large-scale implementations, integrations, and enhancements of CRM systems across diverse business units.

About the Role

The role involves managing complex, large-scale implementations, integrations, and enhancements of CRM systems across diverse business units.

Responsibilities

Lead end-to-end project management for CRM implementations, integrations, and upgrades within the Microsoft technology ecosystem.

Manage multiple CRM platforms simultaneously, ensuring seamless coordination and delivery across cross-functional teams.

Define project scope, objectives, timelines, and deliverables in alignment with client requirements and business goals.

Collaborate with business stakeholders, technical architects, and vendors to ensure CRM solutions meet functional and technical needs.

Monitor and report on project progress, risks, budgets, and resource allocation to ensure successful outcomes.

Ensure compliance with organizational governance, quality standards, and data security policies.

Act as the primary point of contact for stakeholders in Japan and global teams, facilitating clear communication and issue resolution.

Drive continuous improvements, adoption strategies, and best practices in CRM program management.

Qualifications

Bachelor's or master's degree in computer science, Information Technology, Business Management, or related field.

10+ years of overall IT project management experience, with at least 5+ years in CRM projects (preferably Microsoft Dynamics 365 or similar) with JLPT N3 / N2.

Required Skills

Proven experience managing multi-CRM environments and complex system integrations.

Strong expertise in Agile, Waterfall, or Hybrid project management methodologies.

Exceptional stakeholder management, vendor coordination, and cross-cultural communication skills.

Ability to work onsite in Japan and engage with global teams across different time zones.

PMP / PRINCE2 / Agile Scrum certification is an advantage.

Japanese language proficiency is mandatory up to N3 level.

Preferred Skills

Digital Transformation

Japanese Language-JLPT N3 / N2(Mandatory)