Procurement Helpdesk

Job Description

Assist the users on requisitions process, purchase orders, contracts and other documents vital to the purchasing function

Supporting critical L3 PO re-open activity

Track and administer team's performance, by providing useful insights to the Team Manager and team

Work with the team, Process Owners and Product teams to fix the issue within the process

Maintain internal process documents and keep it updated

Reduce manual processing time, automate procurement processes, achieve through standardization, Waste reduction, quality of work, and draw important insights that improve the procurement process

Maintain Quality scores. Sustain and improve CSAT score

Be a SME of the process and tackle all the process queries

Improve end user experience by removing red tape and improving the SCM systems and processes

Effective back up for the Team Lead and support Manager when required

Assist with the audit requirement and provides necessary documents

Recommends appropriate tools or systems to procure the products or services and provides supporting document details to complete the activity

Supports procurement queries through Employee Connect or through Emails / Chat

Maintains contact with users or the requestors till the closure of the ticket and provides regular assistance

Confers with department managers and employees relative to purchasing procedures, purchasing needs, complaints and special problems

Coordinates with respective internal teams to obtain the required information or to escalate a case

Explore opportunities to expand the scope to learn and support the business.

Knowledge on ezBUY and other purchasing tools

Conduct procurement and supply chain data analysis to support decision-making.

Assist in supplier interactions, contract administration, and data reporting.

Collaborate with the procurement team on various tasks.

Support the alignment of procurement activities with broader organizational objectives.

Assist in tracking and reporting departmental KPIs.

Stay updated on industry trends and regulatory changes affecting procurement and supply chain practices.