Associate Manager I - IT Helpdesk

About the Team

The Admin team at Navi ensures smooth day-to-day operations across the organization, and focuses on enhancing workplace experience. They manage office services, coordinate logistics, and handle administrative tasks to support stakeholders in achieving their objectives.

About the Role

As an Associate Manager in IT Helpdesk function candidate is responsible for overseeing primarily two areas as below :

• HelpDesk Management : Oversee and manage his / her team working on End User support.
• Asset Management : The lifecycle of the organization's IT assets, including hardware, software, datacenter and network equipment.

What We Expect From You

HelpDesk Management

1. Team Management

2. Helpdesk Operations

3. Technical Support

4. User Support

Asset Management

1. Asset Lifecycle Management

2. Inventory Management

3. Vendor Management

Must Haves

Education and Experience

Skills and Competencies

Certifications

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

Our Culture

The Navi DNA

Ambition. Perseverance. Self-awareness. Ownership. Integrity.

We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you.

We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi

At Navi, it’s about how you think, build, and grow. You’ll thrive here if :