AM- Presales

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE : FSL, BSE : 532809, Reuters : FISO.BO, Bloomberg : FSOL : IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Pre-sales Solutions & Excellence Lead has been identified as a critical role for the organization in our transformation journey. The Presales Customer Solution Specialist is responsible for collaborating with sales teams and potential customers to identify and design tailored solutions leveraging Firstsource Technology Services, partners and IPs that address prospective clients' specific needs and requirements. The core areas of responsibility include :

• This role involves a deep understanding of the Firstsource products and services, technical expertise and excellent communication skills to effectively convey the value proposition to potential customers.
• Collaborate with sales teams and prospects to identify synergy areas and design custom solution presentations, conceptual solutions and technical demo
• Research and conduct in-depth needs assessments to understand the customer's business objectives, pain points and challenge to validate the R&D investments and design a ROI proof product roadmap
• Role requires a combination of technical expertise, sales acumen and strong communication skills to effectively meet customer needs and drive revenue growth.

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