Manager-Response&Resolution Team Member

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

TM – Response & Resolution

Job Level / Designation

Function / Department

Customer Service

Location

Mohali

Hiring Manager

Vertical Head

Job Purpose

• Coordinate and Manage closure of all the customers issues referred to the circle from partner team, Response & Resolution PF.
• Execute / coordinate circle specific issues at circle recommended by Proactive Resolution CoE.
• Manage circle specific Regulatory compliances pertaining to CC & BO Operations

Key Result Areas / Accountabilities

Maintain necessary reports and compliance on all regulatory issues relevant to CC & BO

Core Competencies, Knowledge, Experience

Must have technical / professional qualifications

For all identified circles LoBs :

Calls / complaints per subscriber Reduction

Vodafone Idea Limited  (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership