Delivery HeadTalentgigs • nashik, India
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Delivery Head
Talentgigs • nashik, India
23 hours ago
Job description20+ years of proven experience in IT Service Delivery or Program Management within the IT Services / Consulting industry. Hands-on experience managing US and global clients across multiple time zones. Strong expertise in service delivery governance, SLA management, and customer satisfaction improvement . Demonstrated ability to lead large, distributed technical and functional teams. Proven track record in maintaining or improving CSAT and delivery performance metrics . Excellent communication, analytical, and stakeholder management skills. Exposure to Cloud, ERP (IFS, SAP, ServiceNow) , or Managed Services preferred. PMP, ITIL, or similar certification is an advantage. A go-getter with a proactive and customer-first mindset. A strategic leader who balances operational delivery with client success. A collaborative communicator who can influence across cultures and levels. A data-driven decision-maker who thrives in fast-paced global environments.
Job Title : Global Delivery Manager
Location : Chennai
Experience : 20+yrs
Role Overview
We are seeking a Global Delivery Manager with strong experience in IT Services and IT Consulting delivery environments. The ideal candidate will be a go-getter with hands-on leadership experience managing global client engagements —particularly across the US and international markets —and a proven record of driving high CSAT (Customer Satisfaction) scores .
This position requires a strategic thinker who can balance client needs, delivery excellence, and operational efficiency while leading global cross-functional teams.
Key Responsibilities
- Lead and manage end-to-end global delivery operations across multiple regions (US, Europe, and Asia).
- Drive consistent achievement of CSAT, SLA, and delivery excellence metrics .
- Manage client relationships within the IT Services and Consulting domain, ensuring high satisfaction and retention.
- Lead delivery governance, risk management, and performance reporting.
- Build, mentor, and inspire global delivery teams to deliver high-quality outcomes.
- Collaborate with sales, pre-sales, and account management teams for solutioning and new business support.
- Implement best practices for delivery frameworks, methodologies, and process optimization.
- Handle client escalations proactively, ensuring timely and effective resolution.
- Continuously identify areas for innovation, automation, and operational improvements.
Required Skills & Qualifications
Who You Are
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Delivery Head • nashik, India
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