B2C Operations Lead

Key Responsibilities :

• You will be managing aspects of output in your area : Controlling performance, people management, metrics & process improvements.
• RTO Management : Oversee and manage the Return to Origin (RTO) process, reducing the RTO timelines and ensuring timely deliveries.
• Invoice Tracking : Maintain accurate records of invoices and track against returns.
• Life cycle Reconciliation : Handle reconciliation of return data and weight data and collaborate with the commercial team for discrepancies.
• Damage / Loss : Monitor and track returns related to damaged or lost products.
• RTO Delivery Coordination : Coordinate with RTO delivery teams, ensuring smooth execution of deliveries and returns.
• Communication : Act as a liaison between teams, ensuring consistent and clear communication regarding RTO statuses, issues, and updates.
• Define and implement B2C operational SOPs for Q-com channels.
• Drive continuous improvement initiatives for order accuracy, speed and service levels.
• Lead cross-functional coordination with Revenue, Finance and Brand teams on PO fulfilment, marketplace inventory replenishment, inventory reconciliation & finance compliance.
• Customer experience Matrices reporting, improvement & closure of corrective actions.

Qualifications :

Good computer literacy : Excel, word and other relevant technologies

Kindly mail your resume on vaibhavi.sawant@foxtale.in