Microsoft 365 Admin

Requirement : Exchange / M365

Location : Hyderabad (Work from Office)

Experience : 2–6 years

Budget : Grid Max – ₹6 to ₹9 LPA

Preference : Immediate joiners

M365 Support :

Provide first-line support for M365 services including Exchange Online , Teams , OneDrive , SharePoint , and Intune .

Troubleshoot user issues related to email delivery , Teams functionality , OneDrive synchronization , and SharePoint access .

Assist with user account management (e.g., creation, password resets, licensing assignments) via the Microsoft 365 Admin Center .

Monitor service health in M365 and escalate issues as needed.

Exchange On-Premises Support :

Manage and troubleshoot Exchange 2019 On-Premises environments, including user mailbox management, email routing, and mail flow issues.

Assist with server health monitoring using tools like Performance Monitor, Event Viewer, and Exchange Management Shell.

Support mailbox migrations and handle basic restore requests from backups.

Ensure Exchange databases are functioning optimally, including log file management and disk space monitoring.

Client Support and Configuration :

Help users configure Outlook clients and mobile devices (via ActiveSync).

Resolve common email client issues and provide setup assistance.

Assist with mobile device enrollment and troubleshooting in M365 or Exchange environments.

Backup and Recovery :

Ensure regular backups of Exchange databases and logs.

Help restore mailboxes or data from backups as necessary.

Escalation :

Identify complex issues and escalate them to L2 / L3 engineers according to predefined escalation procedures.

Log incidents and ensure they are tracked for resolution.

Security and Compliance :

Support security measures such as anti-spam, anti-malware, and data loss prevention (DLP) policies in Exchange and M365.

Monitor security alerts and ensure compliance with organization’s security standards.

Documentation and Reporting :

Maintain up-to-date documentation for common issues, troubleshooting steps, and escalation processes.

Provide regular updates to management on support metrics and service requests.

Routine Maintenance :

Perform routine health checks and maintenance tasks on Exchange On-Premises servers.

Monitor and ensure the availability of M365 services across all users and devices.