BizOps Engineer I

Our

Purpose

Mastercard

powers economies and empowers people in 200+ countries and

territories worldwide. Together with our customers, we’re helping

build a sustainable economy where everyone can prosper.

We support a wide range of digital payments choices, making

transactions secure, simple, smart and accessible. Our

technology and innovation, partnerships and networks combine to

deliver a unique set of products and services that help people,

businesses and governments realize their greatest

potential.

Title

and

Summary

BizOps

Engineer I

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Job

Description : Overview

The

Financial Solutions BizOps team is looking for a Site Reliability

Engineer with strong expertise in Apache NiFi and Apache Spark to

support our mission-critical data workflows and analytics

platforms. This role is key to ensuring the smooth, reliability,

and efficient operation of our production systems that power

day-to-day business functions.

You will be

responsible for monitoring, troubleshooting, and supporting complex

data processing pipelines and integrations in real time. Your work

will directly impact business operations, decision-making, and

customer experience.

Business Operations is

leading the DevOps transformation at Mastercard through our tooling

and by being an advocate for change & standards throughout the

development, quality, release, and product organizations. We need

team members with an appetite for change and pushing the boundaries

of what can be done with automation. Experience in working across

development, operations, and product teams to prioritize needs and

to build relationships is a must.

Role

• Monitor and support

production data pipelines and workflows preferably built on Apache

NiFi and Apache Spark.

incidents affecting business operations, ensuring timely resolution

and minimal downtime.

failures, latency, or anomalies in data processing workflows and

recommend long-term fixes.

analysts, data engineers, and IT operations to ensure business

requirements are met and supported in production.

Maintain SLAs and ensure data quality and processing timeliness for

operational reports and dashboards.

configuration, and performance tuning of NiFi and Spark in

production environments.

management and release cycles, ensuring proper validation before

changes are applied to production.

documentation of workflows, playbooks, support procedures, and

operational runbooks.

support 24 / 7 business-critical systems.

Required Skills

& Experience

production support, business operations support, or data platform

operations.

(flow design, error handling, queues, templates, and real-time

monitoring).

streaming), with knowledge of tuning, job monitoring, and debugging

in production.

data ingestion, and transformation.

supporting data platforms in a Linux-based production

environment.

scripts in Bash, Python, or Shell for automation and

monitoring.

tools (e.g., ELK stack, Splunk, Grafana), and incident management

systems (e.g., xMatters, BMC Remedy).

troubleshooting skills and the ability to work under pressure

during production incidents.

Qualifications

or related technical field involving coding (e.g., physics or

mathematics), or equivalent practical experience.

Familiarity with Kafka, Hive, or Hadoop ecosystem.

Exposure to ITIL practices, incident / change management, and

operational reporting.

strong operational requirements (e.g., finance, telecom,

healthcare).

Soft Skills

thinking with attention to detail.

effectively with cross-functional technical and business

teams.

skills.

ownership and accountability.

Why Join

Us

business operations.

driving operational excellence.

a data-driven and fast-paced environment.

compensation, benefits, and flexible work

options.

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Corporate Security

Responsibility

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All activities involving

access to Mastercard assets, information, and networks comes with

an inherent risk to the organization and, therefore, it is expected

that every person working for, or on behalf of, Mastercard is

responsible for information security and

must :

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Abide by Mastercard’s security policies

and practices;

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Ensure the confidentiality and integrity

of the information being

accessed;

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Report any suspected information

security violation or breach,

and

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Complete all periodic mandatory security

trainings in accordance with Mastercard’s

guidelines.

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