Global Service Delivery Analyst

We are seeking a talented individual to join our Core Technology Services Value Management office at MMC Tech .This role will be based in Gurgaon / Noida. This is a hybrid role that has a requirement of working at least three days a week in the office.

What can You Expect :

As a Value Management office - Service Delivery Analyst is responsible for tracking and analyzing the data for our services to ensure they align with the organizations value and strategic goals. They assess service performance, identify opportunities to maximize value, and support decision-making to optimize resource use and outcomes. The purpose is to drive continuous improvement, ensuring services deliver measurable business value and enhance overall efficiency.

We will count on you to :

Financial & Service Performance Analysis and Reporting

• Collect, analyze, and interpret data on service financial & delivery performance against agreed metrics and value targets. Prepare clear reports and dashboards to communicate findings to stakeholders.
• How : Use data tools and collaborate with service teams to gather accurate information. Identify trends, risks, and opportunities for improvement.
• Direction : Moderate direction; expected to work independently but escalate complex issues or insights to management.

Value Optimization and Improvement Initiatives

Stakeholder Engagement and Communication

Documentation and Compliance

Continuous Learning and Process Enhancement

What You Need to Have

What’s in it for you ?

Working with Marsh and McLennan offers a variety of opportunities, including :

Why join our team :

We help you be your best through professional development opportunities, interesting work and supportive leaders.

Marsh McLennan (NYSE : MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh , Guy Carpenter , Mercer and Oliver Wyman . With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com , or follow on and X .

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan offers hybrid working arrangements that provide both the flexibility of mobile working and the benefits for collaboration, personal connections and professional development of working in the office. Employees are authorized to work remotely. If needed, some teams also schedule weekly “anchor days” where the entire team meets in person at the site office.