EBO ManagerConfidential • Mumbai
EBO Manager
Confidential • Mumbai
8 days ago
Job descriptionEnsure smooth day-to-day operations of EBOs. Maintain stock availability, inventory accuracy, and loss prevention measures. Oversee VM (Visual Merchandising) as per brand guidelines. Ensure adherence to SOPs and compliance across stores. Drive best-in-class customer service standards. Implement customer engagement and loyalty programs. Resolve escalations and ensure customer satisfaction. Recruit, train, and mentor store staff. Drive performance through motivation, recognition, and development. Ensure team adherence to grooming and brand representation standards. Track store performance through MIS and provide insights. Analyze market trends and competition to suggest improvements. Prepare business reviews and present to leadership. Support in identifying new EBO locations and store launches. Coordinate with cross-functional teams (marketing, supply chain, finance, VM).
1. Sales & Business Development
- Achieve sales targets and profitability goals for the assigned EBOs.
- Implement sales strategies to maximize revenue per store.
- Monitor KPIs like footfall, conversion, and average bill value.
2. Store Operations Management
3. Customer Experience
4. Team Management
5. Business Reporting & Analysis
6. Expansion & Projects
Skills Required
Sales Management, Visual Merchandising, Customer Service Skill, Team Management, Reporting, Mis
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Manager • Mumbai
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