Online Community FacilitatorNxtWave • Hyderabad, Republic Of India, IN
Online Community Facilitator
NxtWave • Hyderabad, Republic Of India, IN
22 days ago
Job descriptionPlan and manage community communication across WhatsApp, Email and other digital channels. Create engaging content like announcements, updates, nudges, and spotlight posts tailored to the learner journey. Script short-form video content (30–60 sec reels, announcement videos, highlights) and collaborate with design / video teams for execution. Collaborate cross-functionally with : Customer Success (CS) to get insights on active / inactive learners and plan re-engagement strategies. Design & Creative teams to develop posters, infographics, and social media assets. Tech & Product teams to explore new in-platform engagement features, notification ideas, and automation flows. Marketing to align tone, visual style, and student stories with the overall brand direction. Maintain a content calendar to ensure timely rollouts of community updates and campaigns. Ideate, plan, and run digital campaigns (AMAs, contests, Q&As, coding challenges, or themed challenges). Design re-engagement workflows to revive inactive users through creative communication and incentives. Continuously test new formats like gamification, streak-based challenges, feedback loops, and reward systems. Plan and promote online events like webinars, workshops, community talks, and live sessions. Drive event engagement with pre-buzz content, live interactions, and post-event highlights or reels. Coordinate with community ambassadors to amplify event visibility and foster peer-led participation. Track engagement metrics (active users, participation rates, retention, campaign ROI). Share actionable insights and recommendations with leadership and other teams. Use data to identify engagement drop-offs and develop strategies for improvement. 1–2 years of experience in community management , digital engagement , or student success roles Strong passion for and understanding of community building, social dynamics, and online engagement. Strong written and verbal communication skills. Creative thinker with the ability to script, brief, and collaborate on digital / video content. Ability to empathize, listen, and engage with a diverse range of community members. Strong coordination skills across Product, Tech, Design, CS, and Marketing teams. Comfortable working with design tools and community platforms ( WhatsApp, Canva, CRM dashboards, etc.). Self-starter with excellent project management and multi-tasking ability. Knowledge of the industry and market trends related to NxtWave's products or services (if applicable) is a plus. Prior experience building or managing an online learner or student community . Understanding of engagement analytics and campaign optimization. A knack for creating viral or relatable student-facing content (memes, reels, success stories, etc.). Experience driving cross-team projects or community-led initiatives.
Role : Community Manager
Job Location : Hyderabad
Work Timings : 10-7pm
Working Days : 5 Days per week
Role Overview
As a Community Manager for the Academy product, you’ll be the driving force behind student motivation and engagement. You’ll design and execute online engagement initiatives, build a strong digital community culture, and ensure learners stay active and inspired throughout their journey.
Key Responsibilities
1. Community Engagement & Experience
- Develop and execute strategies to increase community engagement and participation across various online platforms, including social media, forums, and other relevant channels.
- Initiate and participate in discussions, responding to comments, messages, and inquiries promptly and thoughtfully.
- Design and execute engagement activities like learning challenges, discussions, polls, and shoutouts to drive active participation.
- Recognize milestones such as certifications, project completions, and long learning streaks, and celebrate them publicly.
- Foster a sense of belonging and camaraderie among community members by creating and curating valuable and relevant content.
2. Communication, Content & Coordination
3. Engagement Campaigns & Re-engagement
4. Events & Live Activities
5. Insights & Reporting
Preferred Skills & Experience
Bonus Points If You Have
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Facilitator • Hyderabad, Republic Of India, IN
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