Process Associate - Service Desk L1

Ready to build the future with AI

At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Process Associate - Service Desk L1

In this role, You will be responsible for provisioning & Deprovisioning of applications following the ITIL standard.

Responsibilities

• .Ensure the 24 / 7 / 365 availability of all systems, applications, and infrastructure.
• .Understanding of IT processes and procedures and willingness to follow them.
• .Provisioning, De-provisioning & maintaining Active Directory user accounts on multiple domains
• .Provisioning and maintaining Active directory security Groups
• .Provisioning, De-provisioning & maintaining service accounts
• .Provision and De-Provision Email accounts on O365 & troubleshoot if email and AD accounts are not in Sync
• .Manage and implement active directory standards including object name, object creation (import / export functions) and all group policy design
• .Develop documentation to assist self-guided issue resolution procedures for service desk personal to include checklists procedures.
• .Run reports via Active Directory
• .Ability to speak to a non-technical audience about technical problems
• .Knowledge and experience within ServiceNow / Salesforce and the ability to run reports within ServiceNow
• .Knowledge and experience of customer service practices
• .Willing to work in rotational shifts as per customer requirement

Qualifications we seek in you!

Minimum Qualifications

Preferred Qualifications / Skills

Why join Genpact

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.