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L1 Application Support Engineer - Troubleshooting
Alchemy JobPune8 days ago
Job descriptionPrior knowledge of Prod support is desirable. Very good Analytical thinking and problem-solving skills. Quick learner and follows the process diligently. Attitude of ownership and proactively takes responsibility. Good command of Unix, Linux, and SQL / PLSQL. Excellent communication and conversation skills (Verbal and Written). Willing to work in shifts - Initially, it will be US working hours across the US time zones & then 24 / 7 Familiar with working on ITSM Ticketing tools Application Support & Maintenance ITIL knowledge. Problem Solving / Decision Making. Working knowledge of CRM tools like Salesforce Cloud, Service Now, and Remedy will be an extra advantage.
Job Description :
Function : IT Operations and Support ? Technical / Production Support / Linux SQL Technical Support
Responsibilities :
L1 - Application Support ( 3-5 yrs ) "Responsible for the day-to-day maintenance of application systems in operation, including tasks related to identifying and troubleshooting application issues, resolution, and escalation.
- Analyse, diagnose root causes, known errors, and resolve challenging issues relating to software applications, Windows OS, SQL Server databases, and other related technologies.
- Respond to client problems (phone / portal) - voice support (Inbound / Outbound), log and document incidents within a ticketing system (Auto-generated tickets).
- Refer incidents to the senior team when an incident is beyond their scope.
- Ensure SLAs are met and delivered according to the Support specification.
- Participate in sharing knowledge and publishing Knowledge articles.
Requirements :
ref : hirist.tech)
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Application Support Engineer • Pune
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