EMEA Delivery Leader

Position Title : VP – Technology Delivery – EMEA Location : Noida or Gurugram, open to Bangalore

Experience : 25-30 years of overall work experience with minimum 15+ years in a

Delivery Head role in service consulting role specifically in Insurance ( P&C areas)

Prerequisites

1- Strong expereince in coding / technical architecture / design in current or previous / early years a must

2) Strategy Building & Execution

3) Implemetation of technologt at the client locations

4) Strong understanding and application of emerging technology

5) P&L mgmt - should be managing above 40millon +

6) Onsite exp in U.S or U.K insurance market for Insurance P&C product ( PREFERRED IN SPECIALITY AND COMMERCIAL LINES)

7) Managing high caliber teams

8) Account Farming

9) Open to relocate to the corporate office in GURGOAN.

10) Client delivery and mgmt Strong headed profile who can manage a critical clients

11) Expereince in managed services

About the Opportunity :

The opportunity is to lead and assist in development, maintenance of Client and Custom Applications and contribute to technology and digital solutions across P&C industry segment with a focus on Specialty and Commercial Lines insurance value chain.

The role is in Technology & Digital domain and focuses on developing and delivering IT Technology services for multiple clients across the globe, with a special focus on the UK and Europe markets. Prior work experience in the Lloyd’s market is a plus. The opportunity will involve identifying, managing, governing and solutioning digital initiatives, application development, application and infrastructure maintenance, and using technology to transform insurance business process.

The individual will be responsible for growing and delivering a broad array of technology services to existing and new clients.

Key Responsibilities :

1. Strategic Leadership and Portfolio Management

Oversee all strategic product and platform build efforts, ensuring alignment with company goals and client needs.

Manage a diverse and dynamic portfolio across Strategic Accounts

Develop and execute a clear technology strategy to deliver scalable, innovative, and value-driven solutions to our client-facing teams.

Track and optimize delivery metrics, budgets, and resource allocation.

2. Capability Development and Management

Lead, mentor, and manage senior leaders across sub teams.

Drive organizational structure, performance management, and career growth for individuals within the teams.

Build and maintain effective collaboration across client-facing, internal, and cross-functional teams.

3. Communities of Practice

Establish and nurture communities of practice (guilds) around core skill areas including business and technical analysis, engineering, and quality management.

Foster a culture of knowledge sharing, technical innovation, and best practice adoption across teams.

Champion learning, upskilling, and continuous improvement to strengthen CLIENTs technical capabilities.

4. Technical Excellence

Oversee and provide guidance on the development and maintenance of :

Strategic Accounts : Delivering robust technology solutions for large-scale, key accounts.

Platform Team : Building and scaling bespoke insurance platforms.

Delivery Methodology Team : Creating and streamlining tools / processes that enable successful delivery of technology builds.

5. Stakeholder Management and Collaboration

Serve as a key advisor to senior leadership for all technology initiatives.

Work with client-facing ADM and AMS teams to identify client product needs and product gaps.

Partner with internal and external stakeholders to drive growth, innovation, and operational efficiency.

Work with peers to define and refine strategic offerings and support sales.

What you’ll be doing :

The key responsibilities are as follows :

Own operational metrics around Client Satisfaction, People and Financials

Develop POVs and proactive propositions for Quarterly and Monthly client governance

Govern multiple technology projects, both greenfield and otherwise

Govern and Track staffing and fulfilment for one large or multiple smaller client engagements

Govern and Track visa readiness for one large or multiple smaller client engagements

Hire new recruits from the open market via personal Referrals

Run Managed Services engagement in an end-to-end fashion, across both Applications and Infrastructure domains

Plan for managing Quality, Cost and Schedule parameters for large programs and projects

Implement effective release and configuration management processes

Support business development with Demos, POVs, POCs

Assist and guide the team in defining technology architectures, participate in client driven ARBs

Own financial metrics related to revenue growth and profitability

Define annual budget for the relevant sub-domain or business unit region

Plan, manage and control staff attrition levels

Manage and run SDLC Audits, Security Audits, Assessments and 3rd party Certifications, which can be client driven, or by an independent entity or in-house

Evaluate 3rd party tools and platforms related to P&C insurance and for SDLC purposes

Assess risks and plan to mitigate them

Must Have :

B.Tech. / B.E. or M.Tech. / M.E. from a recognized institute

Prior hands-on work experience in IT services across Application Engineering and Infrastructure

Minimum 25 years of experience in IT services

At least 2-3 years of Onsite work experience in UK / Europe / ANZ / Singapore markets

At least 12 years of experience working for Insurance clients, preferably P&C Specialty or Large Commercial lines, Life Insurance experience also counts

Excellent spoken and written communication skills

Have a broad understanding of UK / Europe / ANZ immigration norms and general guidelines

Have a good working knowledge of one out of the Azure and AWS Cloud platforms

Understand Agile development methodologies well

A track record of leading successful client delivery engagements

Nice to Have :

P&C core platform knowledge (e.G. Guidewire, Duck Creek, DXC, Majesco, Sapiens, Insurity etc.)

Should have managed both small and large-sized delivery teams