Technical Architect - AI

Summary : We are seeking a Staff Engineer / Architect to drive the design and scalability of AI-powered automation systems (agentic AI) that will transform billing and revenue operations for our global SaaS customers. This role is critical in shaping Chargebee’s next generation of intelligent, multi-tenant automation products.

You will report to the Senior Director of Engineering and partner closely with product, engineering managers, and cross-functional stakeholders. As a technical leader, you’ll bring architectural clarity, scale-conscious design, and thought leadership to ensure we build a robust, secure, and extensible AI automation platform that serves thousands of customers reliably.

Key Responsibilities

• Architect scalable agent platforms : Define the end‑to‑end architecture for our AI automation stack with multi-tenancy, resilience, and extensibility.
• Build AI agent capabilities : Lead architecture for MCP integration, tool orchestration, memory management, evaluation frameworks, RAG setup, async workflows, and streaming pipelines.
• Prototype & guide AI-first engineering : Deliver proof‑of‑concepts, mentor developers, and promote best practices in agent orchestration and GenAI frameworks.
• System governance & frameworks : Build reusable APIs, modular components, and guardrails to standardize and accelerate agent deployment.
• AI lifecycle & governance : Own deployment pipelines, observability, model retraining schedules, drift detection, and production resilience.
• Ethical & secure AI design : Partner with security and risk teams to ensure safe, explainable, and bias-aware agent behavior.
• Cross-functional leadership : Collaborate with Product, Engineering, and Security to balance customer needs, compliance, and technical trade-offs.

Qualifications

What Makes You a Great Fit