HCLTech Walk-In Drive For Email Back Office (Fresher) on 5th Dec & 6th Dec

HCLTech Walk-In Drive For Email Back Office (Fresher) on 5th Dec & 6th Dec

Designation : CUSTOMER SERVICE REPRESENTATIVE

HR SPOC : Maithreyee

Venue : HCL AMB - 6, Ambattur

Profile : Email Back Office

Minimum experience : Freshers (0.2 months to 0.6 months) with good communication.

Shift : Monday to Friday Night shift, weekly 5 days with 2-week offs (Saturday and Sunday included)

Education requirement : Graduate / postgraduates only

Skill : Good English Written and Verbal communication.

Mode : Hybrid

Documents to be carried :

• 2 Copies of your updated resume
• 2 ID proof

Essential Duties and Responsibilities

Requires strong analytical skill to review issues, analyze information and tools, provide the

details, and perform follow-up as and when required. Requires the ability to use the right

template accurately, document the issue and update the customer records and category.

Requires strong written communication skills to respond to customer.

The Email backend representative is expected to handle store-based, employee-based,

and digital coupon-based issues. Primary responsibilities include understanding the cases,

providing support to ensure positive customer experience. The specialist must

demonstrate strong attention to details. Must also demonstrate the ability to learn quickly

and apply the right methods of resolution.