Executive - Customer Success (Off-roll)

Job Title- Executive - Customer Success / Client Relations (off-roll)

Employment type-  Third Party payroll

Vertical - Data & Capability (ertswhile GIX) - Operations Hub

Location – Chennai

Experience- 1 to 4 years

Job Description

Functional Responsibility / Domain Related

• Be a part of team responsible for increasing the awareness of CRISIL Research products & services (Industry Research platform & Quantix).
• Through trainings & product demo's increase the users & usage of the CRISIL research services in the defined territories / regions / client segments.
• Client segments primarily include commercial banks, NBFCs, financial institutions, private equities, investment banks, co-operative banks, corporates, insurance companies across allocated geographies.
• Develop good rapport & connect with the key users of various departments at the client organizations.
• Getting market feedback for new product development or enhancing existing products.
• Feedback & testimonials to be collected on a timely basis from the users.

Process Adherence

Client Management / Stakeholder Management

Please note :

Skills Required

Key Account Management, Product Knowledge, Client Relations