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Emeritus - Director - Academic Services
Emeritus - Director - Academic ServicesErulearning Solutions Private Limited • Mumbai, India
Emeritus - Director - Academic Services

Emeritus - Director - Academic Services

Erulearning Solutions Private Limited • Mumbai, India
14 days ago
Job description

Job Title : Director - Academic Services and Registrar.

Location : Mumbai, India.

Department : Academic Services.

Reporting to : Chief Operating Officer.

Employment Type : Full-time.

About the Role :

  • We are seeking a Director of Academic Services and Registrar to oversee the delivery of academic programmes and ensure an effective, consistent, and high-quality experience for students, staff, and other stakeholders.
  • This role includes responsibility for registrar functions, academic standards, and quality, accreditation and regulatory compliance, student records management, and student conduct.
  • As custodian of academic records and institutional policies, the Director / Head - Academic Services acts as the key liaison with regulatory bodies, legal counsel, and university stakeholders, including parents and guardians on academic matters.

Key Responsibilities : .

  • Shape the overall learning journey and ensure a seamless, inclusive, high-quality academic experience for students and faculty.
  • Build, lead, and develop a high-performing Academic Services team that delivers consistent, professional support.
  • Ensure academic programmes are planned and delivered in alignment with University strategy and regulatory / accreditation requirements.
  • Foster a culture of continuous improvement, ensuring processes and services evolve to meet user needs.
  • Academic Administration : .

  • Oversee student registration, records, examinations, certification, and graduation.
  • Ensure the integrity, confidentiality, and accuracy of academic records and institutional data.
  • Oversee assessment, progression, and the conferment of awards.
  • Governance, Policy & Compliance : .

  • Serve as Secretary to statutory academic bodies, ensuring appropriate governance procedures.
  • Ensure compliance with UGC, AICTE, NAAC, Government of India, data-protection regulations, and other relevant authorities.
  • Maintain academic policies and risk registers; support internal / external audits and inspections.
  • Quality Assurance & Standards : .

  • Lead institutional academic quality assurance and effectiveness initiatives.
  • Safeguard academic standards and support curriculum development, programme approval, monitoring, and external examiner management.
  • Student Conduct & Regulation : .

  • Oversee student conduct, academic integrity, fitness-to-practise, and academic appeals, ensuring fair and transparent processes.
  • Monitor student compliance with academic requirements and address non-compliance.
  • Digital & Operational Management : .

  • Lead implementation and optimisation of academic systems and digital services to enable efficient, user-focused operations.
  • Manage academic timetabling, classroom utilisation, and workload distribution.
  • Use institutional data and feedback to drive evidence-based improvements.
  • Stakeholder & Community Engagement : .

  • Collaborate with academic leadership and operations to maintain coherence in planning, delivery, and improvement.
  • Serve as the main academic contact for parents / guardians on sensitive queries, ensuring professionalism and confidentiality.
  • Build internal and external networks to remain informed of sector developments and institutional opportunities.
  • Strategic Leadership & Representation : .

  • Support strategic planning, programme development, and representation before accreditation / regulatory bodies.
  • Participate in or chair University committees and working groups as needed.
  • Key Competencies : .

  • Entrepreneurial Agility : Ability to build and scale new initiatives, fostering innovation and institutional growth.
  • Strategic Thinking : Ability to design and implement long- term strategies aligned with University goals.
  • Leadership & Team Management : Proven ability to lead, develop, and motivate diverse teams.
  • Stakeholder Collaboration : Ability to work effectively with faculty, staff, and external partners.
  • Regulatory & Compliance Expertise : Knowledge of accreditation, quality assurance, and statutory requirements.
  • Data-Driven Decision- Making : Strong analytical skills in using data to improve performance.
  • Communication & Presentation : Excellent written and verbal communication; confident in public forums.
  • Technology Proficiency : Ability to adopt and optimize systems such as CRM, LMS, and academic management platforms.
  • Problem Solving : Strong critical thinking skills to address complex challenges.
  • Student- Centric Approach : Commitment to delivering excellent student experience.
  • Planning & Organising : Ability to manage processes, timelines, and priorities effectively.
  • Continuous Improvement Mindset : Track record of enhancing services and promoting best practices.
  • Qualifications and Experience : .

  • Master's degree in Public Administration, Business, Education, or a related field.
  • 10+ years of experience in academic services roles within high- quality higher education institutions.
  • Demonstrated expertise in academic programme management, university regulations, curriculum management, and accreditation processes with commitment to quality standards and positive student experience.
  • (ref : iimjobs.com)

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