Manager - Incident Response

Position title : Manager

Job Location : Bangalore

Shift timing : 8 : 30AM – 5 : 30PM

Role and responsibilities

• Responsible for overall performance and management of the team assigned
• Responsible for 2-3 projects, concurrently
• People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members
• Proactive communication with client, ensuring all client requirements are met and reports are submitted on time
• Set goals for team members and communicate it to the team
• Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines
• Management Reporting : - Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time
• Actively work on skill development, engagement and retention of team members
• Responsible for upskilling and training the team members
• Provide regular feedback for performance
• Take necessary action including raising concern with stakeholders in case of performance or discipline related issues within the team
• Conduct regular 1-on-1 connects with team members
• Perform QC / QA checks for team members
• Liaison with other teams / departments

Desired candidate profile

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Skills Required

Excel, Incident Response