Hotel General manager ( Agra)

Job Description

mail : - info@naukripay.com

hotel general manager job description includes overseeing all hotel operations to ensure smooth functioning, profitability, and high guest satisfaction. Key responsibilities involve managing staff, handling finances and budgets, implementing business strategies, and serving as the hotel's brand ambassador to ensure the property meets operational and guest service standards.

Core responsibilities

Operations management : Supervise and coordinate daily activities across all departments, including front desk, housekeeping, food and beverage, and maintenance, to ensure efficient and high-quality service.

Financial management : Create and manage budgets, forecast revenue, control expenses, and set and achieve sales targets to ensure profitability.

Staff management : Recruit, hire, train, and supervise all hotel staff, fostering a positive work environment and ensuring they adhere to hotel standards and policies.

Guest satisfaction : Ensure high levels of customer satisfaction by resolving complaints, addressing issues promptly, and overseeing services to exceed guest expectations.

Sales and marketing : Develop and implement marketing and sales strategies to promote the hotel, attract new guests, and maximize revenue.

Compliance and maintenance : Ensure the hotel complies with all health, safety, security, and licensing regulations. Also, oversee property maintenance and coordinate with vendors and suppliers.

Strategic and representative duties

Strategic planning : Set strategic goals for the hotel and communicate their importance to staff to drive performance and success.

Brand representation : Act as a public face for the hotel, representing the brand to guests, potential clients, and the community.

Stakeholder relations : Maintain good relationships with owners, management companies, suppliers, and other external parties.

Leadership : Provide effective leadership, motivate staff, and ensure the hotel's vision and values are upheld throughout the organization.