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Client Solutions Program Manager
Client Solutions Program ManagerAuthBridge • Faridabad, Haryana, India
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Client Solutions Program Manager

Client Solutions Program Manager

AuthBridge • Faridabad, Haryana, India
19 hours ago
Job description

We are seeking a Program Manager to join our dynamic team in overseeing and driving the successful delivery of background verification programs for our clients. This role requires a highly organized, strategic thinker with excellent project management skills, as well as the ability to manage cross-functional teams and complex initiatives. The Program Manager will be responsible for managing end-to-end execution of background verification projects, ensuring timely delivery, meeting client requirements, and continuously optimizing processes to improve service quality and efficiency.

Key Responsibilities

Program Leadership & Strategy :

  • Lead and oversee the end-to-end lifecycle of client-specific background verification programs.
  • Develop and implement strategies for the efficient execution of verification projects, ensuring alignment with company goals and client expectations.
  • Identify key project risks and work to mitigate them, ensuring programs are delivered on time, within scope, and within budget.

Cross-Functional Team Coordination :

  • Collaborate with internal teams (operations, HR, compliance, IT, etc.) to ensure smooth program execution.
  • Lead and motivate cross-functional teams to meet deadlines and deliver high-quality verification services.
  • Facilitate regular project status meetings, track progress, and ensure action items are completed.
  • Process Improvement & Optimization :

  • Continuously evaluate current workflows and identify areas for improvement in program delivery.
  • Implement process improvements to enhance efficiency, accuracy, and scalability.
  • Standardize best practices across different client programs and regions.
  • Client Experience :

  • Facilitate the client discussion with adequate market data, client history with AuthBridge and presentations required from time to time.
  • Serve as a subject matter expert, developing action plans to assist with the preparation and dissemination of communications.
  • Interact with Product team and stakeholders to define product features as captured during the client discussions hosted by the CEO or as an outcome of CEOs meetings.
  • Anticipate bottlenecks, provide escalation management, anticipate, and make trade-offs, and balance the business needs versus technical constraints.
  • Reporting & Metrics :

  • Define and track key performance indicators (KPIs) for program success, including client satisfaction, turnaround time, accuracy, and cost.
  • Provide regular reporting to senior management, offering insights into program performance and areas for improvement.
  • Conduct post-project reviews to capture lessons learned and drive continuous improvement.
  • Must have work Experience

  • 5+ years of experience in program management, project management, or operations, preferably in a background verification, HR, or compliance-related industry.
  • Proven track record of managing large, complex projects and cross-functional teams.
  • Experience in client-facing roles, with the ability to manage relationships and negotiate effectively.
  • Qualification & Functional Skills Education :

  • Bachelor's degree in Business Administration, Operations Management, or a related field. PMP or similar project management certification is a plus.
  • Skills & Competencies :

  • Strong project management skills, with experience managing timelines, resources, and budgets.
  • Excellent communication and interpersonal skills, with the ability to work with diverse teams and clients.
  • Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.
  • Strong problem-solving skills and a solutions-oriented mindset.
  • Knowledge of background verification processes, compliance regulations, and industry best practices.
  • Proficient in project management tools.
  • Experience with automation tools and technologies used in background verification processes.
  • Knowledge of data privacy laws and how they impact background verification practices.
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    Program Manager • Faridabad, Haryana, India

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