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Sr. Customer Service Executive
Quagmire IT Services LLPBangalore, Karnataka, India30+ days ago
Job descriptionAssist patients and healthcare providers with prescription-related queries and issue resolution. Address customer queries resolve complaints and ensure customer satisfaction. Maintain accurate patient records and ensure data privacy standards are met. Handle escalations and complex prescription cases professionally and efficiently. Conduct problem-cause analysis to identify and resolve customer issues efficiently. 3-5 experience in customer service within the Medical & Healthcare Industry is preferred. Excellent verbal and written communication skills. Strong problem-solving and analytical abilities. Ability to manage multiple customer interactions effectively. Handle customer complaints and provide appropriate solutions and A proactive attitude and a commitment to delivering exceptional customer service. Experience in tele-medicine online pharmacies or US healthcare customer support. Familiarity with insurance claims processing and prior authorization workflows. Knowledge of e-prescribing platforms and US pharmacy network. Ability to work in a fast-paced and regulated environment
Immediately required an GRADUATE MALE for SENIOR CUSTOMER CARE EXECUTIVE - Email / Chat processes with 4 yrs of experience in healthcare customer service to manage and support the US medical prescription process .with a strong understanding of patient centricity prescription handling and compliance requirements. In this roleyou will be responsible for handling customer interactions through email chat and outbound calls ensuring a smooth and professional communication experience. You will serve as a vital link between the company and its clients providing efficient and accurate support.
KEY RESPONSIBILITIES
- Work effectively in a team environment with a pleasant professional and courteous demeanor.
- Manage and process medical prescriptions accurately ensuring compliance with US healthcare regulations (e.g. HIPAA).
- Provide support via email chat and outbound & inbound calls to both
internal and external customers.
Key Requirements :
alternatives within the time limits.
Preferred Qualifications :
Key Skills
Abinitio,Business Analysis,Logistics & Procurement,Client Services,Business Analytics
Employment Type : Full Time
Experience : years
Vacancy : 1
Yearly Salary Salary : 400000 - 500000
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Customer Service Executive • Bangalore, Karnataka, India
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