Ams Delivery Head

Head Application Management Services

Level : Associate Director / Director | Work Arrangement : Hyderabad Office

Role Summary :

We are seeking an experienced and dynamic Head of Application Management Services (AMS) to lead our application management operations and drive the strategic vision of our value based comprehensive services suite. This is a senior leadership role that requires a proven track record in managing large scale SaaS application services, leading high perming teams and ensuring exceptional service delivery to enterprise customers.

The successful candidate will be responsible for overseeing the end-to-end application management lifecycle, driving operational excellence, ensuring system reliability, adoption and leading digital transformation initiatives. This role requires a blend of product, functional and technical expertise alongside strategic thinking and exceptional leadership skills to manage complex enterprise-grade HR solution’s delivery serving millions of users globally.

Key Responsibilities :

Strategic Leadership and Vision

• Develop and execute comprehensive application management strategy aligned with Darwinbox’s business objectives and growth trajectory
• Lead transformation initiatives to modernize the processes, build tooling’s / reusable assets library and improve operational efficiency
• Define SLA’s, key Performance Indicators and operational metric to ensure world class delivery
• Collaborate with C-level executives and senior leadership to align with application management strategy with overall business strategy
• Drive innovation in application management services, incorporating industry best practices and emerging technologies
• Act as CoE and guiding light in terms of ideal processes and approaches w.R.T. AMS delivery by our Partner Ecosystem.

Team Leadership and Development

Client Relationship Management

Application Operations & Service Delivery Excellence

maintain and progressively improve delivery templates, checklists, and knowledge repositories

Qualifications

Skills & Competencies

About Darwinbox :

Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 1000+ global enterprises to manage their 4 million+ employees across 130+ countries.

Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups : Nivea, Starbucks, DLF, JSW, Adani Group, Crisil, CRED, Vedanta, Airtel, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more. Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, TCV, KKR, and Partners Group.