Ayurvedic Doctor (Out Bound Calling)

About Us :

Traya is an Indian direct-to-consumer hair care brand platform that provides a holistic treatment for consumers dealing with hairloss. The Company provides personalised consultations that help determine the root cause of hair fall among individuals, along with a range of hair care products that are curated from a combination of Ayurveda, Allopathy, and Nutrition. Traya's secret lies in the power of diagnosis. Our unique platform diagnoses the patient’s hair & health history, to identify the root cause behind hair fall and delivers customized hair kits to them right at their doorstep. We have a strong adherence system in place via medically-trained hair coaches and proprietary tech, where we guide the customer across their hair growth journey, and help them stay on track. Traya is founded by Saloni Anand, a techie-turned-marketeer and Altaf Saiyed, a Stanford Business School alumnus.

Our Vision :

Traya was created with a global vision to create awareness around hair loss, de-stigmatise it while empathising with the customers that it has an emotional and psychological impact. Most importantly, to combine 3 different sciences (Ayurveda, Allopathy and Nutrition) to create the perfect holistic solution for hair loss patients.

About the Role :

To provide virtual consultations to patients with the highest level of empathy and professionalism, ensuring their well-being and satisfaction throughout their healthcare journey.

Roles and responsibilities :

• Proactively reach out to customers via outbound (“cold”) calls to check treatment progress, address concerns, and provide support as a part of their Traya journey.
• Take ownership of achieving key performance indicators (KPIs) as defined by your manager, which will include but not limited to targets for the number of call attempts made and the number of completed consultation calls each day
• Follow established communication and script guidelines provided by Traya during all customer interactions, ensuring that every call delivers a consistent, high-empathy experience and meets the company’s service and quality standards.
• Conduct detailed consultations to gather patient history and accurately diagnose illnesses.
• Prescribe medications and recommend treatments based on homeopathic principles and the established line of treatment.
• Develop and implement personalized care plans to address individual patient needs.
• Provide follow-up care, adjusting treatments as necessary to ensure the best outcomes.
• Counsel patients on preventive healthcare practices, emphasizing proper nutrition, hygiene, and lifestyle changes.
• Collaborate with dermatologists and other healthcare professionals to ensure a multidisciplinary approach to quality care.
• Maintain precise and up-to-date documentation of patient diagnoses, treatment plans, medications, and follow-ups in the system.
• Escalate complex cases to dermatologists or other specialists as required for further evaluation.

Requirements :

If you see yourself thriving in this role and want to be a part of Traya's future, we encourage you to apply. Check us out at https : / / traya.health /