Process Trainer - L&D

Key Responsibilities :

• Conduct New Hire Training (NHT) sessions to ensure smooth onboarding
• Deliver structured training on business processes, tools, and product features
• Design, develop, and update training content, manuals, and SOPs
• Collaborate with Operations, Quality, and Product teams to maintain up-to-date training material
• Identify knowledge or performance gaps through Training Needs Identification (TNI)
• Monitor post-training performance, assessments, and gather feedback for improvements
• Organize and lead refresher, upskilling, and floor support sessions
• Maintain accurate training records, reports, and compliance documentation
• Foster a strong learning environment and encourage continuous improvement

Skills Required

Process Training, Product Training, Content Development, Lms