Sr Manager Service Management

Req ID : 496797

At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day more than 80 000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.

Head of Business Intelligence & Catalogue Management

We are seeking a dynamic and experienced Business Intelligence & Service Request Manager to lead the strategic development and operational execution of IT automation initiatives and service request management. This role requires a strong blend of technical expertise process optimization and people management skills to drive efficiency scalability and user satisfaction across IT services.

Aligned with the 24x7 operating environment this role will broker the implementation and management support of a new Operating Model across the service desk and command center space. Success for this position is measured in the delivery of Operations capability developing strong technical acumen within the team and driving iterative improvement

Key Responsibilities

Automation Strategy & Execution

• Design implement and manage automation solutions across IT operations to improve service delivery and reduce manual effort.
• Collaborate with cross-functional teams to identify automation opportunities and develop scalable solutions.
• Evaluate and integrate automation tools and platforms (e.g. ServiceNow UiPath Power Automate etc.).
• Monitor and report on automation performance metrics and ROI.

Service Request Management

People Management

Stakeholder Engagement

Behavioural Attributes

Required Experience

Qualifications :

Preferred Skills :

You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!

Important to note

As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Required Experience :

Manager

Key Skills

Restaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive Service

Employment Type : Full Time

Experience : years

Vacancy : 1