Support Engineer- Azure, Cloud & Infrastructure

As a Support Engineer specializing in Microsoft Azure Cloud and Infrastructure you will play a crucial role in ensuring the smooth operation and support of various IT systems. This role encompasses a wide range of responsibilities from managing Microsoft Azure Cloud services to providing desktop support and ensuring the security and functionality of network infrastructure. The ideal candidate should possess in-depth knowledge of Microsoft technologies networking and security protocols along with experience in client interaction and data center operations.

Position : Support Engineer- Azure Cloud & Infrastructure

Industry Type : IT Services & Consulting

Employment Type : Full Time

Role Category : Technical Support

Job Location : Jammu (On-Site)

Education : UG : B. Tech / B.E. in E&C CS IT

Requirements

• Microsoft Azure Cloud :
• Manage and troubleshoot Microsoft Azure Cloud services.
• Manage and monitor Azure cloud environments ensuring optimal performance and security
• Deploy and configure virtual machines storage and networking components in Azure.
• Implement and optimize Azure resources for scalability and efficiency.
• Work with Azure Active Directory and Office 365 Admin Portal for user and group management.
• Infrastructure Management :
• Administer Windows servers Domain Controllers and Active Directory.
• Handle Microsoft Exchange 2016 for email services and support.
• Configure and manage inTune for device management.
• Oversee / configure Ubiquiti WiFi access points and VLAN configurations.
• Networking and Security :
• Maintain and troubleshoot TCP / IP DNS and general network-related issues.
• Basic understanding of Cisco routers / switches and VoIP.
• Basic understanding of Firewalls / Gateways.
• Implement and manage Cisco VPN solutions.
• Manage shared drive via NTFS permissions
• Monitoring and Reporting :
• Utilize PRTG for network monitoring and proactive issue resolution.
• Monitor and manage shared drives ensuring optimal performance.
• Desktop Support :
• Provide desktop support for end-users resolving hardware and software issues.
• Configure and troubleshoot desktops laptops mobile devices.

Client Interaction :

Data Centre Operations :

Qualifications :

Soft Skills :

Certifications :

This Support Engineer role offers a dynamic work environment where your expertise will contribute to the success of our IT infrastructure and enhance the overall user experience.

Reference ID : IT Support Engineer - Microsoft Azure Cloud and Infrastructure

Job Type : Full-time

Benefits

Annual Bonus

Provident Fund

Performance bonuses

Employees State Insurance Corporation

Medical Insurance

Night Allowances

Pick and Drop facilities (Only for Female Staff)

Day outs for Staff

Team Lunches

Maternity / Paternity leaves

Retirement Benefits

National and International tour packages after successful completion of service as per company policies

Paid Time Off

Flexible work schedules and workplace perks like on-site snacks

Flexible working

Salary reviews are subject to annual performance / annual appraisal reviews

Required Skills :

Provide in-life technical support for a variety of customer voice solutions including but not limited to : o Mitel MiVoice Business and associated Mitel applications o Microsoft Teams (Direct Routing) and AnywhereNow o AudioCodes Mediant SBCs and SIP Trunking via the clients Core Voice Network o 3CX (on-premise and cloud-based) Identify recurring technical trends and implement changes to enhance customer satisfaction Work within defined SLA parameters to resolve incidents and requests effectively managing a diverse workload Liaise with third-party vendors and escalate issues when necessary Contribute to continuous improvement initiatives including the automation of manual processes Provide technical mentorship and support to junior engineers within the UC team

Required Education :

UG : Any Graduate B. Tech / B.E. in E&C CS IT

Key Skills

Active Directory,VMware,Cloud,Windows,Infrastructure,Linux,Troubleshoot,Desktop,PC,Backup,laptops,Problem Resolution,Setup,hardware,Technical Support

Experience : years

Vacancy : 1