Delivery Lead

Role : Senior Delivery Lead / Offshore Account Partner

Location : Chennai or Bangalore (onsite presence preferred)

Experience : 10–15 years

Role Overview :

We are looking for a seasoned delivery professional who can serve as the primary point of contact at offshore, partnering closely with hiring managers and client stakeholders. This individual will play a pivotal role in ensuring timely and quality delivery, driving client satisfaction, and progressively scaling into a full-time Account Manager role as the account matures.

Key Responsibilities :

• Client & Account Management :
• Act as the primary offshore contact for client stakeholders and hiring managers.
• Build and nurture strong relationships with client teams through regular engagement and on-site visits.
• Proactively identify and anticipate client needs to ensure smooth delivery and staffing.
• Delivery Management :
• Oversee end-to-end delivery of profiles to ensure timeliness, quality, and alignment with client requirements.
• Handle escalations, feedback, and implement improvements to enhance delivery efficiency.
• Work closely with internal recruitment and delivery teams to meet demand forecasts.
• Governance & Compliance :
• Participate in service reviews, supplier meetings, and governance discussions.
• Ensure adherence to both internal and client compliance processes and reporting requirements.
• Demand Generation :
• Partner with client and internal teams to identify new opportunities and generate additional demand from offshore.
• Support account growth through proactive engagement and operational excellence.

Required Skills & Experience :

Growth Path :

This role is designed to evolve into a full-fledged Account Manager position, managing end-to-end client relationships and driving account growth for Mastek.