Senior IT Infrastructure Engineer

JMAN Group is a fast-growing data engineering and data science consultancy. We work primarily with Private Equity Funds and their Portfolio Companies to create commercial value using Data and AI. In addition, we also work with growth businesses, large corporates, multinationals, and charities. We are headquartered in London with offices in London, Chennai and New York. Our team of 320+ people is a unique blend of individuals with skills across commercial consulting, data science and software engineering. We are looking for an ambitious, self-starter who is excited by the opportunity to help shape the journey of our fast-growing business and support our very special global team.

Why work at JMAN?

Our vision is to ensure JMAN Group is the passport to our team’s future. We want our team to go on a fast-paced, high-growth journey with us – when our people want to do something else, the skills, training, exposure, and values that JMAN has instilled in them should open doors all over the world.

Current Benefits :

Competitive annual bonus

Market-leading private health insurance

Regular company socials

Annual company away days

Extensive training opportunities

• 4- 6 Years of experience in IT support roles, with a focus on desktop / technical support.
• Hands - on experience with Office 365 applications, including user account management.
• Experience in providing first-line technical support for hardware, software, and network issues.
• Handled support tickets promptly while maintaining high customer satisfaction.
• Document technical issues and solutions effectively in the ticketing system.
• Knowledge, support troubleshoot Microsoft Intune for mobile and endpoint device management.
• Collaborate with the IT team to enhance support processes and implement new technologies.
• Strong problem-solving skills and technical troubleshooting abilities.
• Familiarity with Windows and Mac operating systems.
• Excellent communication skills and ability to work in a team
• Assist employees with resolving basic technical problems on both Windows and Mac operating systems.
• Ensure devices comply with organizational security policies and best practices.
• Manage and Support Office 365 applications, including user account creation, configuration, and issue resolution.
• Assist users in setting up and using various Office 365 tools and applications.
• Respond to and resolve technical support tickets within established timeframes.
• Accurately document technical issues, resolutions, and ongoing challenges in the ticketing system.
• Maintain up-to-date knowledge of recurring issues and solutions for future reference.
• Install, configure, and upgrade desktop hardware and software as needed.
• Contribute to internal knowledge-sharing sessions and best practice guides .
• Administer and support Microsoft Intune for device management, application deployment.
• Stay up to date with the latest IT trends and technologies to recommend improvements.
• Collaborate with global team for IT support and closely work to resolve issues.