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Operations Manager
Operations ManagerCraft My Plate • Thane, IN
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Operations Manager

Operations Manager

Craft My Plate • Thane, IN
16 hours ago
Job description

Operations Manager – Craft My Plate

Location : Hyderabad (On-site; office + on-ground event operations)

Compensation : ₹ 4-30 LPA (based on experience and performance)

About the Role

We are hiring an Operations Manager to lead and scale Craft My Plate’s end-to-end catering operations. You will be responsible for ensuring timely, accurate, and high-quality execution of daily orders and events while driving operational efficiency across kitchens, logistics, and on-ground teams.

Responsibilities

Order & Event Execution

  • Oversee daily catering operations from order confirmation to final delivery.
  • Ensure timely preparation, dispatch, transportation, and event setup for 10–500+ pax orders.
  • Coordinate closely with kitchen, delivery, procurement, and customer service teams.

People & Vendor Management

  • Manage scheduling, deployment, and performance of kitchen staff, helpers, event crew, and delivery partners.
  • Handle coordination with rental, packaging, logistics, and raw material vendors.
  • Conduct training sessions to maintain quality and process discipline.
  • Quality & Compliance

  • Monitor food quality, packaging accuracy, portion control, and dispatch readiness.
  • Conduct routine operational audits across kitchens and event setups.
  • Ensure strict adherence to SOPs, hygiene standards, and service guidelines.
  • Inventory, Procurement & Cost Control

  • Track stock levels and coordinate timely procurement of raw materials and packaging.
  • Reduce wastage through controlled usage and better forecasting.
  • Work with procurement on vendor negotiation and category cost optimization.
  • Performance Tracking & Reporting

  • Track daily KPIs : turnaround time, order accuracy, manpower efficiency, event execution quality, and customer NPS.
  • Identify workflow gaps and implement process improvements.
  • Prepare weekly performance reports for leadership review.
  • Requirements

  • 3–6 years of experience in operations, supply chain, F&B, cloud kitchens, catering, or hospitality.
  • Strong execution, team management, and on-ground coordination skills.
  • Proven ability to run high-volume, time-sensitive operations.
  • Comfortable with operational data (Excel / Sheets).
  • Ability to solve problems quickly during peak hours or live events.
  • Willing to work on-site and handle weekend / event-based demands.
  • Strong communication and stakeholder management.
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    Operation Manager • Thane, IN

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