Hospitality Operations Lead

Who we are… Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.

The Mission…

Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world.

Benefits

Soho House offers competitive compensation packages for our team members that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

Membership

Two Week-offs a week

Discount on Food, wine-spirits & rooms

Discount on all Cowshed products (up to 50%)

Cookhouse & House Tonic : Our Cookhouse & Tonic Programmes offer unique food and drink Training, events and opportunities to inspire and educate.

Continuous training to develop yourself personally and professionally

Local Pension plan and Health Scheme

What We Are Looking For

We are primarily looking for someone who is used to working in hospitality as the position requires understanding of how operations work. You are good with people and have a positive attitude and good problem-solving skills.

You are also comfortable with systems and administrative tasks and with managing a little team and keep them motivated.

Furthermore, we would like you to be able to say yes to the following :

Team player who communicates well with all colleagues

Punctual, reliable and trustworthy

Sense of urgency

Yes, yes, yes mentality

Can do attitude

The role…

Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values.

Strive to continually improve guest and staff satisfaction and maximize the financial performance of the hotel. Responsible for achieving Mystery guest reports of 93% or higher as a standard.

Effective hands-on day to day management and problem solving both front and back of house operations.

Liaising with all reporting managers and delegating key aspects of the role.

Effective communication with internal and external stake holders.

Responsible for the departmental budgets, ensuring that costs and performance levels are met.

Responsible for departmental policies and procedures, ensure consistency of service

Responsible for the departmental budgets, Execute action plans on time and budget to support business improvements and focus on optimising profit, minimising margins and promote exceptional experience(s) for member, guest, staff.

Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.

Work with the London Revenue Manager to review hotel performance by maximizing room occupancy at the best available rates.

Attend weekly leadership meetings to discuss best practice, performance & current challenges in the department that need to be addressed and resolved.

Manage staff performance issues in compliance with Soho House policies and procedures. Follow the Soho House safety procedures and carry out any emergency procedures when and where necessary.

Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and over all experiences that have been outlined by the General Manager.

Conduct quarterly coffee chat appraisals, Mid-year reviews and annual appraisals

Assist the P&D Team with recruitment to fill vacancies. Take responsibility for the Induction and coaching of new Team members.