Operations Manager

Role Overview

We’re hiring an Operations Manager to lead day-to-day execution across Onboarding, Marketing, and Training / Upskilling teams. You’ll own SLAs, build SOPs, streamline cross-team handoffs, and drive measurable outcomes (placements, conversion, NPS). This is an onsite leadership role aligned to U.S. hours.

What You’ll Own

• Team Leadership & Scheduling : Manage pods across Onboarding, Marketing (candidate submissions), Interview Support, and Training; create rosters, capacity plans, and shift coverage.
• Process & SOPs : Design, document, and enforce SOPs for each stage—offer-to-onboard, resume revamps, job submissions, interview coordination, and training completion.
• Pipeline Throughput : Monitor daily dashboards; remove bottlenecks to improve time-to-onboard, submissions / day, interviews scheduled, offer rate, and join rate.
• Training & Upskilling Ops : Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking; ensure readiness for placements.
• Onboarding Excellence : Ensure accurate documentation, agreements (e.g., e-sign), background checks, and system access; zero-defect records.
• Quality & Compliance : Run QA checks on resumes, submissions, and communications; uphold data privacy and audit-ready records.
• Cross-Functional Coordination : Partner with HR, Finance / Collections, and Sales for smooth handoffs (e.g., invoices, payments, client requirements).
• Automation & Tools : Champion CRM / ATS hygiene, automate routine steps, and standardize reporting.
• Reporting & Reviews : Daily / weekly MIS, root-cause analyses, corrective action plans, and leadership updates.

Must-Have Skills & Experience

Nice to Have (Big Plus at Techsara)

Success Metrics You’ll Drive

Location & Work Setup

Why Join Us